Policies & Terms

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Privacy Policy for True North West Academy

Effective Date: August 1, 2025

True North West Academy ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.truenorthwestacademy.ca) and engage with our digital education and coaching services.

1. Information We Collect
We collect personal information you provide to us directly, such as:

Name
Email address
Mailing address (if applicable)

We may also automatically collect technical data such as:

IP address
Browser and device information
Usage patterns on our site (via cookies and analytics tools)

2. How We Collect It
We collect personal and technical information through:

Contact and registration forms
Course sign-ups and digital product purchases
Website cookies and embedded tools (e.g., YouTube, Google Analytics)
Payment platforms (you may be redirected to secure third-party processors)

3. Why We Collect It
We collect and use your data to:

Provide access to our courses, coaching programs, and memberships
Communicate updates, receipts, or service-related messages
Improve website performance and user experience
Send future marketing content (with your consent)
Comply with legal obligations (e.g., taxation)

4. How We Share It
We do not sell your personal data.

We may share your information with trusted service providers only when necessary to:

Process payments securely (e.g., Stripe, PayPal)
Analyze website traffic and performance (e.g., Google Analytics)
Deliver course content or email communications (e.g., Kajabi, MailerLite — if added)

These third parties are required to protect your data in accordance with applicable laws.

5. Your Rights (Under Canadian Privacy Law - PIPEDA)
As a Canadian resident, you have the right to:

Access your personal information
Correct inaccurate or outdated data
Withdraw consent to marketing communications
Request deletion of your information (subject to legal and business requirements)

To exercise these rights, contact us at:
Email: kb@truenorthwestacademy.ca

6. Cookies & Tracking Technologies
We use cookies and similar tracking tools to:

Understand how visitors use our website
Enhance your user experience

You can modify or disable cookies in your browser settings. Continued use of the site implies consent to our use of cookies.

7. Data Security
We use secure systems and best practices to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Children’s Privacy
This website and our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such a collection, we will delete it promptly.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes occur, we will post the updated version here with a revised effective date.

10. Contact Us
If you have questions about your personal data or this policy, please contact us:

True North West Academy
Email: kb@truenorthwestacademy.ca
Website: www.truenorthwestacademy.ca
Location: Sorrento, British Columbia, Canada

Terms and Conditions

OVERVIEW

Effective Date: August 1, 2025

These Terms of Use ("Terms") govern your use of the website www.truenorthwestacademy.ca and any digital services, courses, or content provided by True North West Academy ("we", "us", or "our"). By accessing or using the website, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of the Site
You agree to use this website for lawful purposes only. You may not use it:

To solicit others to perform or participate in unlawful acts
To violate any laws or regulations
To infringe on our intellectual property rights
To transmit harmful or malicious code

We reserve the right to deny access or remove services from users who violate these terms.

2. Intellectual Property
All content on this website — including text, videos, logos, graphics, downloadable products, and course materials — is the property of True North West Academy or its content providers. You may not reproduce, distribute, or reuse any materials without our express written consent.

3. Purchases and Payments
When purchasing courses, coaching, or digital products, you agree to provide current, complete, and accurate purchase and account information. All payments are processed securely via third-party platforms.

4. Refunds and Cancellations
Due to the digital nature of our products and services, all sales are final unless stated otherwise in a specific course or product agreement. Please read course details carefully before purchasing.

5. No Guarantee of Results
We do our best to deliver high-quality education and coaching, but we cannot guarantee individual outcomes. Your results may vary based on effort, application, and personal circumstances.

6. Third-Party Links and Tools
Our site may include links or tools provided by third parties (e.g., YouTube, Stripe, Mailchimp). We are not responsible for their content, terms, or privacy practices.

7. Termination
We reserve the right to terminate or suspend access to any service, at our discretion, without notice, for users who violate these Terms.

8. Changes to These Terms
We may update these Terms from time to time. Continued use of the website implies your acceptance of any revisions.

9. Contact Us
If you have any questions about these Terms, please contact:
Email: [Insert Contact Email]
Website: www.truenorthwestacademy.ca

Disclaimer

Important Notice

The content provided by True North West Academy is for educational and informational purposes only. We are not licensed medical professionals, and our content should not be taken as medical advice, diagnosis, or treatment.

Always consult with a qualified healthcare provider before beginning any new exercise or wellness program, especially if you have any pre-existing health conditions or concerns.

By participating in our programs, courses, or services, you acknowledge and accept the following:

You are voluntarily participating in physical activity at your own risk.
You are responsible for your own health and safety.
True North West Academy and its instructors, affiliates, or contributors are not liable for any injury, illness, or damages that may occur as a result of participation.

Digital results vary and are influenced by individual application, consistency, and lifestyle.

Use of this website and our services signifies your understanding and agreement to this disclaimer.

Affiliate/Certification/AI Disclosures

Affiliate Marketing Disclosure (for Terms or Disclaimer)

Some links on this website may be affiliate links, meaning we may earn a small commission if you click and make a purchase — at no extra cost to you.

We only promote products or services that align with our values and that we believe may be of value to our audience.

These relationships do not influence our content, coaching, or course recommendations.

Full transparency is important to us, and we comply with the Canadian Competition Bureau's guidelines on disclosure.

Certification & Professional Scope Disclaimer

True North West Academy provides fitness education, coaching, and wellness information based on industry standards and personal experience. However:

We do not certify professionals unless explicitly stated in a course outline or in partnership with a recognized organization (e.g., BCRPA, FLC).
Participation in our courses does not guarantee employment, credentialing, or insurance eligibility.
Course participants are responsible for verifying local certification and continuing education requirements in their region.

All fitness leaders and clients should act within their legal scope of practice and consult a licensed professional when appropriate.

AI-Generated Content Disclaimer

Some content on this site (including lesson plans, blog articles, or social media posts) may have been aided by generative AI tools. These tools are used to support creativity, streamline formatting, or brainstorm ideas — not to replace expert review.

We review all AI-assisted content for accuracy, tone, and alignment with Canadian health/fitness guidelines, but we cannot guarantee completeness or absolute accuracy.